Cloud Telephony and Its Advantages

In this digital era, businesses across the world, regardless of their size, are switching to Cloud Telephony. It has been seen that cloud telephony is swiftly growing & taking the market by storm. Cloud Telephony offers a vast range of benefits which helps business to meet the growing demands and needs of their businesses.

So, in this article, we’ll see what cloud telephony is and what its benefits are.

What Is Cloud Telephony?

Conventional Business telephone system typically uses PBX for Call distribution in offices.  In Cloud telephony solution PBX system is primarily hosted in some data centre, which means that PBX will no longer be in the office premises, but it will use cloud computing for managing business calls.

Cloud Telephony can be used for both incoming & outgoing calls. All the calls in this are routed through Cloud Servers.

Let’s take a look at the advantages of using cloud telephony.

Advantages of Cloud Telephony

Cost Saving

As there is no on-site hardware in which you need to invest other than the handsets, there will be significant initial cost savings of a cloud-based phone system. Also, businesses will benefit from avoiding the recurring maintenance costs, which usually come with a traditional phone system.

Additionally, businesses using a cloud-based phone system will benefit from paying only for what they’re using, as service providers have bespoke packages available that suit any requirement. All this topped off with lower call cost, which implies that cloud telephony holds some serious cost-saving capabilities for business organizations.

Flexible & Scalable

Sometimes, when a business is growing, scaling down or relocating it requires a business phone system that can keep up. And since no hardware is installed on-site, cloud telephony enables businesses to move with ease & add or remove handsets with just a click of a button.

With modern working now encapsulating both remote & flexible working hours, features like the call forwarding, home worker and hot desk can be included with cloud-based phone systems ensure that a business stays as efficient as ever whilst promoting a flexible style of working for its employees.

Continuity & Disaster

Working on a cloud-based system means that your phone system will remain unaffected by the environment. For example, in situations like severe weather conditions keeping employees getting to the office, there can be an easy set up for receiving relevant calls.

Also, features like the quick set up & call forwarding mean that if in case there’s flooding or a fire in your premises, you can easily forward your calls onto an alternative business premise & continue your operations from there.