Most businessmen in the chemical industry know their business. Many people even know the chemical reactions between them. However, one of the main challenges facing the management of chemical companies is how to combine business knowledge with chemical knowledge. The company’s business units want to cut costs by simplifying sales tasks and outsourcing call center teams. The company’s Chemicals Department knows that chemical sales are technical and call center teams need to have a good understanding of chemical products.
Can the trade of chemical products be outsourced?
Chemical industry is one of the most modern and cutting-edge industries on earth. However, with the increasingly advanced technology, the technical specifications of chemical products are also higher and higher. New products entering the market are more specialized, sometimes even personalized design for specific projects.
Such details are difficult for chemical engineers. For others, these specifications are hard to understand. So is it possible for non-technical personnel to sell such high-quality products? Can a call center without a chemical background understand the subtle but crucial differences between products? Can chemical companies outsource research?
Can technical support be transferred to outsourcing companies?
The Royal Society of chemistry says that technical support for chemical research is easy and we should all do it. However, it was in December 1996, the peak of the outsourcing business environment. Has the chemical market not changed since then?
Well, if your business is pharmaceutical chemicals, a lot of research outsourcing can be done by companies like parchem. In addition, if you’d like to take a look at the list of participants at the pharma Chem outsourcing conference in September 2015 at the Hilton Hotel in parsimony, New Jersey.
If you want to increase your sales, you can also hire sales experts from the chemical industry. Spotchemi (vested interest alert; I am a paid consultant for spotchemi, and I have formed a sales team with chemical expertise so that they can better find buyers for your chemicals. In addition, as they speak English, Russian, Chinese, German, Spanish and Czech, they will find new markets for you.
If your business is industrial chemicals, then your logistics can also be outsourced. Through companies like inboundlogistics, they say they are happy to safely transport your chemical products to distant places; they charge for it.
At present, chemical companies have little choice and are willing to provide sales, logistics or research support. However, with the development of the industry, these professional services may be more widely used. They can not only control spending better, but also share their experiences and contacts, allowing you to continue your business freely.
What experience do you have in outsourcing services in the chemical industry? Is this positive?
Will you outsource part of the chemical business or is the industry too technical?
