In a short span of time, corona virus has changed the livelihood of
many people. Without a doubt pandemic has changed customer service
forever. Hotel businesses are rethinking of new creative ways to operate
and deliver experience for the new normal. But changes has to be
effected quickly, if not it may result in business failure.
Hotel properties have to follow strict guidelines provided by local
governments as well as consider travellers health and safety precautions
and how hotel technology can help services provided.
Adaptable booking policies
Due to raising COVID cases and unexpected travel restrictions are
being implemented at contaminated zones, many customers are hesitant to
book a hotel due to properties cancellation policy. Hotels should make
sure they have a flexible cancellation policy in a hotel property
management system and relax the cancellation fees or allow a date change
option. This will help hotel achieve indispensable guest satisfaction
and loyalty.
Travellers will naturally be health conscious when they travel in the
immediate future so you need to make assurances that your hotel is
undertaking best practice in this area. Assess which areas of your
property need improvement and increased precautions.
Ensure hygiene and cleanliness
Post pandemic customers are more concerned about their health so to build guest confidence you should make use of hotel management software technology
to let guest know about the safety and hygiene standards followed by
your property while guest booking is confirmed and before they arrive
via email or SMS. Based on your guest feedback assess which area of your
property needs improvement.
Common spaces
Ensure social distancing is followed at all common area of your
property and his sanitised regularly. Avoid overcrowding and frequent
checks in common areas. Use hotel technology and assign tasks to your
housekeeping to strengthen cleaning systems, particularly in high touch
regions like these.
Contactless services
These are demands that customers have been inclining towards for
quite a while before the pandemic, however will turn out to be
considerably more of an interest now. Not exclusively will it spare the
guest time and burden, it will presently cause them to feel more secure.
Hotel property should get to industry explicit applications to help
with contactless check-in service and room usefulness.
Wellbeing services and conveniences
The psychological impacts of a worldwide occasion like this shouldn’t
be downplayed. Customers will be searching for body and soul
restoration, to feel sound, clean, and ordinary once more. Many will be
anxious to get away from the environmental factors they have recently
spent in lockdown to discover more settled encounters.
Surge in experience/dynamic occasions
Being cooped up for quite a long time on end will have customers
desiring experience, investigation, and fun new encounters. Hotel
properties should see what bundles they can offer for this gathering.
It’s the ideal opportunity to interface with hospitality organizations
to widen your contribution.
Nearby health care offices
In any event, when all the restrictions have been lifted, the dread
won’t. Customers will ensure health centers are near where they are
remaining and are solid, to ensure the security of themselves, family,
companions, and associates.
To help guests, update data on your site, including room portrayals
and use guest messaging apps to make correspondence simpler and more
customized.It’s imperative to assemble a strong, proactive activity plan
that rethinks the guest journey in case you will beat the competition
after the residue settles. The organizations that advance and perceive
the opportunities accessible to them will be the ones that succeed.
